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Policies

During your stay at The Island Inn, we want you to feel completely comfortable and right at home. Please review our policies below, and if you have any questions, please don't hesitate to contact us.

Room Policies

Smoking is prohibited in all our units, on all the porches and decks and near our wooden structures. There are designated smoking areas throughout our property with proper disposal receptacles.

Limited off-street parking is available on a first come, first serve basis. Parking permits are issues to guests at check-in and must be visible on the rear view mirror while parked at The Island Inn.

The Island Inn supplies shampoo and body wash. We also supply hand soap, dish washing soap and paper towels for the kitchens and kitchenettes. We supply a basic set of pots and pans, utensils, flatware and cups and glasses, coffee makers, iron, ironing boards and hairdryers.

Weekday/Weekend Policy

All rates are subject to state and local taxes. Weekday rates apply to Sunday, Monday, Tuesday, Wednesday and Thursday nights. Weekend rates apply to Friday and Saturday night stays.  Sunday, May 30, Sunday and Monday, July 4, Sunday, September 4 and Sunday, October 9 fall on holiday weekends and and charged the holiday weekend rate. There is a two-night minimum stay for all reservations except for the following holiday weekends which require a three night stay: Independence Day, Memorial Day, Labor Day and Columbus Day weekends. Holiday rates apply to Sunday and Monday, July 4th weekend.

Payment Policy

MasterCard, VISA, Discover, American Express and cash are accepted. Deposits are processed at the time a reservation is made. Personal checks are accepted for reservation deposits only up to 14 days in advance. Reservations of three nights or less require full payment at the time of booking. A 50% deposit is required for all reservations of four nights or more. Reservations for three nights or less must be paid in full in advance. All balances due upon arrival are payable in cash or credit card only.

Cancellation Policy

It can be challenging to fill rooms after a cancellation because of our island location and our dependency on the ferry. Because of this, we enforce our cancellation policy and cannot make exceptions for any reasons including illness, missed ferry/plane.

We suggest investing in travel insurance such as that from Travel Guard which will reimburse your deposit in the event you need to cancel.

Reservation cancellations must be made at least 15 days prior to the reservation date. A 10% service fee will be charged. The fee is based on the amount of the entire reservation, not the deposit. 14 Days before your check-in, your reservations becomes guaranteed, and you will be charged the full value of your stay, regardless of reason. If we are able to re-book your room we will refund your deposit or payment, less the 10% service fee.

There is no refund for late arrivals or early departures unless we are able to re-book the room for those dates. If the room is re-booked, the value of the reservation for those dates will be returned minus a 10% processing fee. The only exception to this policy is if there is no ferry service for that entire day.

Should you book through an online booking service (such as Booking.com) you will need to cancel through that website. Any commissions charged by an online booking service for a canceled reservation not processed by that service will be deducted from your refund.

Pet Policy

Pets are allowed in some of our rooms. You should ask when you make your reservations. There is a pet charge of $22.00 per pet per day with a cap of $110.00. There will be a $150.00 cleaning charge to the registered guest of that room if any pets are found in rooms not designated as pet friendly. 

Minimum Stay

We require a two-night minimum stay on weekends and during the summer season, a three night minimum stay on holidays weekends.

Deposit

Deposits are required within seven days after you make a reservation:

  • 50% deposit due for four or more night stay
  • 100% deposit due for three night stay or less

Arrival/Departure Policy.

Check-in is after 3 p.m. If you will be arriving after 6 p.m., kindly alert the office in advance.

Check-out is 11 a.m. and is strictly enforced so we may prepare that room for guests checking-in that afternoon.

We will happily store your luggage if you are not planning on leaving the island right away. You may use our facilities after check-out including the pool, bicycle racks and playground. There is an outdoor shower located at the pool area for use by guests after check out.


Additional Information

All of our rooms offer private bathrooms, cable TV, central heat/air conditioning and kitchen or kitchenette (depending on the suite you have booked). 


An additional charge of $20 per person per night applies to a third adult in a studio and one-bedroom suites, and after a fourth person in all other rooms.

Rates above do not include 6% state tax, (11.7% state and local tax).


Reservation cancellations must be made at least 15 days prior to the reservation date. A 10% service fee will be charged. The fee is based on the amount of the entire reservation, not the deposit. 14 Days before your check-in, your reservations becomes guaranteed, and you will be charged the full value of your stay, regardless of reason. If we are able to re-book your room we will refund your deposit or payment, less the 10% service fee.
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Have a question? Call 508.693.2002